Ticket systems such as Atlassian Jira can bridge developers and product owners, if used effectively. Developers don’t need see logging their work as an arbitrary chore that happens to please management. Work logging keeps product owners informed about development pace and can help teams of developers use resources efficiently.
I use the verbal phrase “work logging” rather than the noun phrase “work log” to emphasize the practice over the artifact. The goal isn’t merely to produce an artifact, but to tell the story of development.
The one-liner (excerpted from Jira’s help, no less) gives us the quintessential example of a useless work log:
How not to log work, courtesy of Jira.
Developers might produce such artifacts for a variety of reasons, such as
It doesn’t help that Jira’s work log form emphasizes time over description, misleading newcomers to the practice. Referring to the practice as “logging time” also misses the point.
Situations differ; useful work logs pitch themselves to the needs of the situation. But typically, a one-liner does not suffice.
Anthropologists call humans “story-telling apes” for a good reason. We distinguish ourselves from our evolutionary relatives mainly through our use of narrative. Second-generation cognitive science also attests to the centrality of narrative in cognitive structure. Storytelling is the operating system of the human brain.
Thus, it should be no surprise that a useful work log tells a story. In Jira, the ticket itself sets the opening of the story. Thus, a poorly written ticket can inspire useless work logs.
Here’s a possible improvement over the above one-liner:
Log time: 3h Time remaining: 6h Date started: 2019/02/06 8:42am Work description: To determine the performance impact of recent refactorings (see tickets #45, #97), I tested the system against a range of load profiles. Most of this time was spent learning to configure the new load testing tool, Testy McLoader, which I found counterintuitive. I found the following resources helpful to this end: ... I am increasing the time remaining to account for this. I also checked a script into the repository that helps to smooth some of TML's rough edges. We might want to consider some alternatives (see #98, which I just opened). Anyway, here are the results of the test (which can also be found in the commit log): ... I expect to polish up our memory management scheme next, which could make it easier to work in the database calls.
How useful is this work log? Far more than enumerating what was done,
Aside: A colleague recently asked how I deal with missed deadlines. A missed deadline often results from poor communication, leading to a divergence between stakeholder expectations and reality. The task isn’t what to do after a deadline is missed (you might as well enjoy a glass of wine), but how to maintain realistic deadlines. Useful work logging can do just that.
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© 2021 Karl Schultheisz — Lancaster, PA, USA